DELIVERY

Transport method （Because coronavirus and peak season will be delayed）

Due to the coronavirus, transportation will be delayed for about a week. Please wait patiently.

Note: Affected by Covid-19, there will be some delay on the delivery.

Pre-Sale:

Please consult customer service for the delivery time of the pre-sale items.

Standard Shipping : The time required for general transportation to the world is usually around 10-20 days.

Priority shipping(3-7 Days):The global shipping time is generally within 3-7 days, except in exceptional cases.
Express shipping(7-12 Days):The global shipping time is generally within 7-12 days, except in exceptional cases.

Shipping Fees

Free Shipping after discount on orders $89+

The standard shipping fee in the U.S. is $9.99(except for Hawaii and Puerto Rico),and the shipping rates in other regions and different channels are different.The specific freight is subject to actual.

Delivery Time

RORIEN aims to deliver your items in the fastest time possible! As an item may be sourced from different places, delivery times may vary.

Processing Time: Normally 3-5 Business Days.(Problem orders will be delayed about 3 days)

Shipping Time (Expedited): Depends on the shipping method you use.

Receiving Time = Processing Time + Shipping Time (Expedited).

Processing Time: The estimated time it takes to process your order.

Shipping Time (Expedited): The estimated time it takes to deliver your order, when you choose expedited shipping method.

Please note that there might be slight changes in the delivery promise during peak period.

In addition, certain uncontrollable factors may affect shipment, such as bad weather, natural disasters, political instabilities, and so on. Please be patient and we will deliver the goods to you as soon as possible.

After the package is sent, please pay attention to the logistics information and mail to ensure that the package can be delivered safely.

Note:Certain countries need to provide a tax registration number to be able to ship goods. Our staff will contact you at that time. Please check your email address.

Special Instructions:
The time limit for parcel delivery may be delayed for at least 5 working days, which may be caused by the following circumstances:
1. Affected by the mutation of COVID-19
2. The port is congested and the backlog of packages is serious
3. The final logistics agent warehouse is full
4. Affected by the manage of the passenger flow of the airport cargo terminal
Hope you can understand, thank you very much!

Note:
If the delivery fails due to customer problems after arriving in the local area, please contact us in time to solve the problem, otherwise the problem cannot be handled.

Delivery will be delayed during holidays, please understand.

Order Tracking

As to the order status and shipping information of your package, you can refer to "My Account" in our website. When you click the "View Detail" button, there is a column called Order Tracking, where you can view all the detailed information about your order.

If an item is out of stock or there are any issues with your order we try to contact you immediately (by phone or email) to resolve the problem.

Missed Delivery

Note: On Mondays - Fridays, our friendly couriers strive to make deliveries happen between 9am - 6pm however timings may vary. So do look out for them!

Missed a delivery attempt from us? Don't worry, we'll make a maximum of three delivery attempts to deliver your order! If we fail to reach you at your specified shipping address, our delivery provider will leave you a message or give you a call. A re-delivery will be attempted on the next consecutive working day.

About taxes

According to different national policies of various countries, customers need to pay customs taxes when importing goods. Please pay attention to answering customs calls to pay taxes, so as to avoid the situation that the goods stay at the customs and the customer cannot receive the goods.

Customer care

If you change your mind and want a exchange after placing an order, please explain the reason and pay attention to your email address. We will have relevant personnel contact you, if there is no reply for more than three days, we will ship directly. The shipping fee will not be refunded for rejection after delivery.